Support
Contact
Last updated 27 August 2026
One address for everything: [email protected]. Reverie is made by one person, so you are emailing the developer — the same person who will fix your problem.
What to expect
Every email is read by a person. You'll normally hear back within 2 business days, usually sooner. Billing and refund requests are handled first; refunds within the 14-day window are honoured without questions — see the refund policy.
What to include
- Support — what you did, what happened, and what you expected. Your macOS version and Reverie version (in the app menu) help a lot.
- Billing or refunds — the email address you used at checkout, and the order number from your Paddle receipt if you have it.
- Security reports — see the security page for how to report a vulnerability responsibly.
- Takedown requests — the reverie.video link in question and the reason. See the terms for how these are handled.
Who you are dealing with
Reverie is a trading name of Franz D'Sa, an individual software developer operating from Mumbai, India. Paid subscriptions are sold through Paddle as merchant of record — Paddle appears on your receipt and card statement, and handles payment processing and taxes.